Deliverable IV.B - The Response

Created Thursday 19 November 2020

At this stage, you have (or should have) a completed "complaint" for your business. It's your job to respond to the complaint. As I mentioned in class, you probably already are quite familiar with the basics and a proper way to respond. I'm comfortable not giving a lot of direct advice — but just letting the fact that people are already familiar with this space (even if subconsciously) and to see what you come up with. You may want to skim the following:

https://www.foxbusiness.com/features/10-ways-to-handle-difficult-customers

Good luck!



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