Week 12 - One on One Correspondence

Consider types of communication

Asynchronous v. Synchronous v. Somethine else
Formality and Immediacy


Synchronous

In Person
Telephone
Video (e.g. Zoom)

Quasi Asynchronous Weirdos


Text Messaging
Social Media Side Channels
Support tickets

Asynchronous

Email*
Mail

*sometimes not, especially IN THE PAST, but I'd say
fully "asynchronous" now

Mail

Still has its uses

Telephone / In Person



Telephone and Communication Evolution

Note the telephone is evolving, as the telephone itself evolves.
”You have reached the voice mail of ___ please leave a message at the tone

”This is ___, leave a message”

(even, ”Hello!”)

What about Video?


We're all still figuring this out, aren't we?
Welcome to History.

Also, what about the Quasi-Synchronous Weirdos?


Text Messaging:
Very information heavy, and EFFICIENT, ideally, right? Also informal

Also, what about the Quasi-Synchronous Weirdos?


Social Media Side Channels
Support Tickets?

Similar to the below, perhaps more efficient?


Social Media?

AKA, private but actually public?

SO MUCH TO UNPACK HERE. AGAIN WELCOME TO HISTORY.


Email

Still king, I think.

Best "all around" balance — which is why it's still around.

Quasi-synchronous
Cheap
Ubiquitous and battle-tested

EFFECTIVE EMAIL


1.Determine relationship with recipient
How Formal? First Time? (this is huge)

  1. Remember, TECHNICALLY NOT PRIVATE
POTENTIALLY SAVED FOREVER

  1. Most importantly:
How can I make this as easy as possible for the recipient?
(while maintaining decorum)
GLIDEPATH.


Effective Email - Subject Line

Take time here; great opportunity to be helpful and to stand out.

Be useful – you are one of many

Be human – you might have to beat a spam filter, literally or figuratively.

Effective Email - Body


(path of least resistance/ GLIDEPATH)

Effective Email - Body, cont'd

Attachments? ONLY IF NECESSARY
Text doc? Maybe not even needed
Proofread
Respond Promptly


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